25/01/2013

NIC 2013

The last day on NIC 2013 @Oslo Spektrum. Great show, great bands last nite. Great news about Lync Mobility. Great speakers.
Just a great show. EVRY was here, had a stand and we did this together with our partner Competella.

19/01/2013

CallCenter dagene 23-24 april Oslo

EVRY and AltiGen wil be at the Callcenter days in Oslo 23-24 april with a presentation of MaxACD for Lync and how to use Lync together with MaxACD.
I will be there, will you?

http://www.confex.no/Kurs-og-konferanser/Service-og-kundebehandling/Call-Center-Dagene

NIC Conf in Oslo 24-25 january in Oslo Spectrum

This year EVRY and I will be there. We will show Lync2013, Competella Attendant.
Will you be there?

http://www.nicconf.com/

Lync for the Enterprise marked

Normaly when Enterprise customers want to make changes to drop the old PBX and use Lync as the phone system, they do need third party addons for Lync.

08/01/2013

Contact Center for Lync

As I menioned earlier this year we can deliver Contact Center for Lync. We have implemented Dolphin Q for a client. We have also implementet MaxACD from AltiGen.

Dolphin Q is for clients that does not all the advanced functionality in the Contact Center, but we can integrate with MircoSoft CMR (Dynamics). We can do skillbased routeing and menu options. There is also a complete statistic system also. More information on www.dolphin.no

With MaxACD we can deliver the hole package. Lync client will be "docked" into the MaxACD client.
There is a Supervisor where team-manager can monitor the system and move trafik from one queue to another queue.
The team-manager can do barge-In, Visper functionality.
There is also a recording following the system.
Integration with Service desk and we can pop contact card. Integration with Salesforce.com where you answer the call in Salesforce and Pop Contact Card.
Wallboards, gives you the opertunities to create your own......
Upto 512 agents on one server but only 256 agents logged in at the same time. But if you neet more agents we will just add another server and you can doble up number of agents

Fore more information.... www.altigen.com or contact me



02/01/2013

New year new opertunities.............

Well 2013 is here and we are back to work.
We will start this year with 2 large projects, one POC and one Upgrade to Lync2013........
More information will come.

Teams - Integration - Learing like a pro

Been a short break here but I'm back. There been plenty going on lately. As some of you have noticed I have published an post on LinkedI...