18/01/2019

Teams on the move

There are lot's happening around me during these days. Have been real busy talking to different companies that want to build a POC around Telephony in Teams, or as I call it TiT.
Since we start to work hard on the the customers just want it.  They see the advantages that have everything in the cloud, and not on a internal datacenter.

Another interesting thing is that SBC in Azure from AudioCodes has been certified for Azure, and that the image from Azure is now working as it should.

There are also lot's of new feature sets comming to Teams, and more is still to come. One interesting thing is that we look forward on what will happens on the API futher forward. When vendors like Competella and other will get their hands on this API and be ready to make a full blown switchboard and ContactCenter solutions with good statistics and more.

Then we can start to fade out Skype for business onprem and move everyone to Microsoft Teams with TiT.

I also read something the other day that Teams and the numbers of users will double this year and next year after that.

So GO TEAMS.

04/12/2018

Teams - Powershell

This week started off with a bang...new version of Powershell.
Powershell Teams v.0.9.6

If you is like me and has the 0.9.3 who was the old one just run the command
Install-Module -Name MicrosoftTeams -Force
to get it installed and you will get noticed that you have to either answer yes or A [yes to all].

As some of you have noticed we also got new Icons who will be installed soon. Just to wait and it will be there.

There are a lot going on in the Teams world now. Voice in on client works, customers are moving to Teams with telephony, and this is great.



26/11/2018

Microsoft Teams - Statistics - AA and CQ

First of all. Under one month to Christmas. It's been a long time since my last blog out here. Been occupied in the name of Microsoft Teams.
One of the things I sees who are missing is when it comes to Statistics on the PhoneSystem. This has to do with AA and CQ.
AA you think, What is this? AA = Auto Attendant, where you handle opening hours, IVR functionality and so. Basic routing of calls to Microsoft Teams.
CQ what is that, its the second part of AA, CQ= Call Queues, where we route trafic to spesific Groups like we do in AA. but to build next level of this.
 This can't be so that when you call an AA or CQ you see talk time, phonenumer to who has called and what number the person has called into, and when it arrived. But you can't find out how has answered it.
This is real bad. I have spoke to Microsoft about this and there will come something new about this, but we don't know yet.
To get help we need people like you who read some of this to go here and vote.
https://microsoftteams.uservoice.com/forums/555103-public/suggestions/20168716-reporting-capabilitie...
and for this one as well
https://microsoftteams.uservoice.com/forums/555103-public/suggestions/35920921-basic-reports-and-cal...

I'm sure that something will change about this, when you look what happens to API in Microsoft Graph.

Have a great week out there where ever you are.


05/10/2018

Moved from S4B Online to Ms-Teams, and some news also

Since i will do this breakfast meeting the 11th. October. I did last week a switch to MS-Teams Updated with this Powershell command:
Grant-CsTeamsUpgradePolicy -PolicyName UpgradeToTeams -Identity first.lastname@contoso.com

And from Skype for Business I now get this one :-)
This is great I think. I have my voice functionality in Teams. Did not have this in Skype for Business. But as many have seen, there are still some missing points out here.
1. Outlook need to show presence. Is not ready yet.
2. one to one share desktop like we did in Skype for Business without to set up a call, direct from IM/CHAT.

But there is lot's of things happening that is real nice.
1. Integration with Video Interop, with PexIP, Polycom that is nice.
2. Blur video call

Based on just running Teams so far, I think it's alsmost ready to move over. But if you have complex contactcenter or switchboard, you should run Teams in Island mode together with Skype for Business and make your users ready to learn how it works.

And there will come lost of new features soon also.
From Ignite this is what they told there

21/09/2018

Session on voice in MS-Teams

As many have noticed so have I worked together with some coworkers a solution about voice in Microsoft Teams.
This is a product that we are ready to marked with. It's for partners, end customers. It's placed in Azure, and it's multi-trunk, multi-tennant, and placed in different datacenters.

The 11th Oktober shall blinQ AS together have a session in Norwegian at Microsoft Norway regarding this subject.
Read all about this here:
forkostseminar tale i teams

Hope to see you there.

25/08/2018

Great fun with MS-Teams, callqueues and Auto attendants

Since I just love tech, new stuff and has worked as many of you know with voice and telephony solutions since 2001. I had to try the following out:

1. Create an Auto Attendants from the legacy panel in O365 and give it some phonenumbers and record a message with a welcome to <my company>.
2. Create a phrase that contains Press 1 for this and press 2 for that.
3. Then I had to make 2 Callqueues name customer service and salses.
4. Then make the groups that shall answer the call

So was the big Question.....where shall the call goto? Well since I was a part of the groups, well it went to the group and it ended up in my MS-Teams client who I have voice enabled using the Bring Your Own Telco to O365.

This was quite easy to fix, and I start to see lot's of places where I can place this service and to build more solutions about this.

Great fun on a saturday.

17/08/2018

MS-Teams - BYOT - SIPTRUNK Independent and some SFB2019

Time for a new post, and what a two weeks this have been
First I ended the first week by getting KEMP, S4B-2019 up and running as you already have read about.

The magic happend to MS-Teams

Then we got our SBC running and configured with siptrunks from different partners. Like Voxbone, Phonect and futher more. The SBC is running i Azure, and this meens we can and will terminte the siptrunks into Azure and this has to be siptrunk over internet.
Why are you thinking, well just so that we can deliver any phonenumber almost all over the world for you Microsoft Teams client.
We have produced a multi-trunk and multi-hosted plattform, where you can take your sip-trunk and we can deliver your phone services.
This is BYOT at is best, and blinQ AS was the one to give this to you first. And this will be a SAAS service.
From what I have read, this is the new wine :-) and this is some real new stuff to this plattform. We will for the finance - banking market do recording aswell when this is required.
In Norway we will together with partners have a breakfast meeting for customers, other partners or anyone who wants to learn and find out how we can do this. More about this will come soon.


Teams on the move

There are lot's happening around me during these days. Have been real busy talking to different companies that want to build a POC aroun...